Having easy access to the web has radically changed the way we live, learn and do business. From mobile phones to dental services, it’s rare to blindly make a purchase decision without reading through several online reviews. In 2016, 90% of shoppers read at least one online review before deciding to visit a business.
For this reason, it is pivotal for us to understanding how we did, how we are doing, and identify areas for continuous improvement and growth.
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